About WePost

WePost Sdn Bhd is a Malaysia based organisation, where customers are able to ship their items purchased from China such as TaoBao and Tmall within a click.

XHS Alipay Guide

WePost 支持代付“小红书”的服务。您只需要在支付时，输入我们的代付账号，这样我们就能帮忙支付。 代付服务主要提供给使用我司代运服务的会员，代付商品收件地址必须为我司仓库。未满以上条件的代付申请将自动退款处理。 我们将提供可靠以及高质量的服务，给予用户绝佳的体验。过程操作安全简单，请各位用户放心使用。如有任何疑问，请联系客服询问。

Pinduoduo Alipay Guide

DouYin Alipay Guide

Beginner Guide

Graphic guide that demonstrate the process to ship your parcels from China to Malaysia through simplest steps!

Alipay Guide

Our members are able to enjoy "Pay for Me" service with high currency rate, whereby we will help you to pay goods purchased from Taobao.

Shopping Guide

We highly recommend these popular China shopping website. Just fill in our warehouse address to enjoy our service even you are using website other than in the list!

Services and Agreement

WePost website is regulated with terms of use, terms of service, policies, etc. will have legal effect to protect our member and WePost. At the same time, we also thank our member for trust, visiting and using our services.

Privacy Policy

How WePost collect, process and protect all the personal data collected from user

Member Referral Programme

We finally launched this member referral programme to express our gratefulness to our customers for their long term promotion. The users are able to get maximum 7% of the total shipping fees as commission by requiring them to share our services to the new users only. The users are allowed to withdraw their commission to their bank account.

How to enable TNG transfer to Alipay

Do you know? As long as you complete Alipay real-name authentication, anyone can use TNG e-wallet to top up! TNG top-up for Alipay offers many benefits, allowing you to make payments on any Chinese shopping platform such as Taobao, Tmall, Pinduoduo, Douyin, Xiaohongshu, 1688, with superior exchange rates! Most importantly, you no longer have to rely on others to make payments or top-ups, you don't have to worry about exchange rates, and you won't be afraid of being cheated. You can top up Alipay whenever you want!

How to authenticate Alipay

Having a verified Alipay account can be said to have more advantages than disadvantages, as users can enjoy endless benefits and convenience. Now, even Malaysians can verify their Alipay accounts! You just need to prepare a valid passport and a mobile phone to easily complete the process at home. This article will provide you with detailed steps to verify your Alipay account, allowing you to easily complete the authentication process.

Normal and Sensitive Goods

The shipping goods are classified into normal and sensitive goods, where the classification is applied in custom inspection process for China export duty to other countries.

Warehouse Location

In the shipment ordering process, users have to change the recipient address to the address of our china warehouse.

Add-on Services

we do provide personalised add-on services to enhance our system. We would continue to improve and modify the add-on services for your better experience.

Air Freight Charges

Air Freight service from China to Malaysia and Singapore, including charges, rules and courier company. Collaborating company: LINECLEAR, DHL, POSLAJU & RDX.

Sea Freight Charges

Introducing sea freight services and details including prices, channels, latest promotion and important notes.

China domestic express delivery service

China Domestic Express will provide services for users to post to China, such as facilitating customers to return packages to sellers. In the process of processing the return, the user does not need to notify the customer service, can submit the waybill and fill in the domestic address of China, then you can choose rhyme delivery. Our calculations have also become more transparent, and users are able to calculate their own expenses.

Local Courier (Malaysia)

Local shipping service is a convenient parcel delivery solution for our users. User only have to fill in the delivery address on our website, and the courier will collect the parcels at the pickup address for free, and deliver the parcels to the recipient address within 1-2 working days.

Shipping Advices

Members are encourage to go through the suggestions provided before choosing channels for delivering your goods. Air freight- speedy and affordable ; Sea freight- for over-sized goods

Speed Delivery Service

Speed Delivery Service is a speedy delivery service specialised for business use, or delivering items for dinner events, festive seasons and etc. Users are advised to choose this specialised delivery service under urgent occasion.

Parcel Insurance

WePost provide the cheapest insurance service to give users an after-sales guarantee. Parcel Insurance can only be compensated if the parcel is lost. There is no need to provide any product information when applying for compensation.

Reinforced Packaging Charging Method

Bubble film is the material used for “Reinforced packaging” service during packaging process, which can effectively reduce some collision problems that may be caused by the package during transportation process.

Waterproof packaging charging method

“Waterproof packaging” can prevent the outer box from being soaked and broken. We will teach you how to accurately calculate the cost of waterproof packaging.

Shipping Compensation Guide

To provide assured shipping service, we provide an compensation policy for cases such as missing, swapped and delayed shipment.

Remote Area List

Payment and Top-Up Guide

WePost provides various top-up and payment methods, including bank transfer / DuitNow, FPX, Grab Pay, Setel Pay, Wechat Pay, Boost, M2UPay, credit card and etc. All the transactions are supervised under Bank Negara Malaysia.

FPX Terms and Conditions

FPX Terms and Conditions provided and guided by Paynet Malaysia. User must read carefully before proceeding FPX Payment.

WeChat top-up and payment (WeChat version)

A tutorial to let users learn how to use WeChat Pay

WeChat top-up and payment (PC Version)

A tutorial to let users learn how to use WeChat Pay

Refund Guide

The balance in the user’s account is refundable and withdrawable. A few simple steps are needed to apply for withdrawal and refund to your bank account.

Birthday Benefit

We have prepared a birthday promotion for our members!Let's offer our sincere birthday wishes to you！Every year on the first day of your birthday month, the RM20 shipping voucher will be automatically distributed to your account.Just by completing your birth date in your account.

Student Benefit

Now, students who are currently studying can enjoy a 15% shipping discount every month, just by completing their student ID verification in their account!

How to add parcel（APP）

Hi all, we’ve prepared the tutorials below- how to add parcels. In this tutorial, we’re going to learn how to copy the order number from Taobao to our system, and then add them into our parcel list.

How to submit shipment（APP）

Hi all, we’ve prepared the tutorials below- how to submit shipment. In this tutorial, we’re going to learn how to settle the parcel list and submit the parcels for sending your items to Malaysia.

How to Use Coin

Coin in the WePost can be spent on Shipping Fee and Coupon and Gift Exchange. Every 100 Coin can be spent as RM 1.

How to Use Voucher

WePost offers different vouchers to allow users to get more discounts during shipping process. Vouchers will be sent to users in different activities, and users will use the coupons correctly accordingly to the respective terms.

Membership Level VIP

Different levels can get more coins in WePost. The coins obtained by different grades will be different, and the multiples of coins will be higher, so the discount will be bigger!

How to get Cashback shopping at Taobao

Shopping at Taobao or Mall, WePost provide you SPECIAL CASHBACK on your purchased up to 1-48%. Every purchased on Taobao will have random % of Cashback, it will automatically top up into your WePost account once the purchased has been confirmed.

How to add parcel

Hi all, we’ve prepared the tutorials below- how to add parcels. In this tutorial, we’re going to learn how to copy the order number from Taobao to our system, and then add them into our parcel list.

How to submit shipment

Hi all, we’ve prepared the tutorials below- how to submit shipment. In this tutorial, we’re going to learn how to settle the parcel list and submit the parcels for sending your items to Malaysia.

How to add new address

Hi all, we’ve prepared the tutorials below- How to add new address. In this tutorial, we’re going to learn how to add your shipping address. You can place your address in Malaysia, Singapore or Mainland of China as your delivery options.

How to request refund

Hi all, we’ve prepared the tutorials below- How to request refund. In this tutorial, we’re going to learn how to withdraw the funds from your WePost Wallet to your bank account. You must pass the real-name authentication before you proceed.

Instagram Stories Giveaways RM30 Voucher

By sharing our Instagram story one time, our users are able to get a maximum RM 30.00 discount voucher for sea freight small packages. The users are required to screenshot and send their member ID to our official public Instagram (WePost.com.my) account after sharing the stories within 24 hours.

Notification features

We provide various notification methods such as email, APP and Facebook notifications. Users are able to customize their prefered notification methods.

App Change Log

To provide users with better service experience, our mobile application will continue to create new features and Improve the problem.

Mobile Application

WePost introduced a mobile application in order to provide the best service that supports all the website operations.

One Click Add Parcel

We developed Google Chrome extension, that enables users to easily add in parcel to our website within a simple click from Taobao or Tmall .